1. When will my order ship? Orders typically ship within 3-5 business days. You’ll receive a confirmation email with tracking information once your order is on its way.
2. Do you offer international shipping? Yes, we ship worldwide! Please note that international customers are responsible for any customs fees.
3. How much is shipping? Shipping costs vary based on your location and the size of your order. The exact amount will be calculated at checkout.
4. Can I return or exchange my order? We do not accept returns or exchanges. All sales are final.
5. What if my order is damaged or lost? If your order arrives damaged, please contact us with photos of the damage within 7 days of receipt. For lost orders, please reach out to us, and we'll assist in filing a claim with the carrier.
6. What happens if I refuse my order or it’s returned to sender? Refunds are not issued for refused orders or items returned to sender. Please ensure your shipping address is correct to avoid these issues. The item may be resent at your own expense for redelivery. Items in which you have refused to pay the customs for will not be refunded.
7. How do I track my order? Once your order ships, you’ll receive a tracking number via email. Use this to monitor your shipment’s progress.
8. Who pays for customs fees? Customers are responsible for all customs fees and taxes. These are not included in the purchase price or shipping cost, but typically there are no fees or it is very small.